The Future of CX

I am excited to share the news that Pointillist has entered into an agreement to be acquired by Genesys. Genesys shares Pointillist’s vision that the future of CX will be powered by customer journeys and is committed to investing in the Pointillist team and product to achieve this vision. This will enable us to more quickly scale the Pointillist platform and team to meet the needs of our rapidly expanding customer base.

Genesys® is a global leader in cloud customer experience and contact center solutions that delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Genesys CloudTM is the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Genesys is a global and diverse company, with more than 5,000 employees located in more than 100 countries.

This marks the start of an exciting new phase for Pointillist. All of us at Pointillist look forward to joining together with Genesys to help you achieve your customer experience goals. If you have any questions please do not hesitate to reach out to me or your Pointillist representative.

Best regards,

Ron Rubbico