MyCustomer includes some stats from Pointillist's 2019 State of Customer Journey Management and CX Measurement Report in their compilation of the most important customer experience research, stats and studies from the past year.
In this MyCustomer article, Steve Offsey, VP Marketing at Pointillist, explores seven strategies that leading customer experience teams are using today to improve NPS.
CMSWire talks with five industry leaders, including Pointillist VP Marketing, Steve Offsey, who provide advice on how to improve customer experience.
Pointillist is cited as one of Forrester’s “most significant” journey visioning and orchestration platform providers in this CMSWire article on journey orchestration.
In this MyCustomer article, Steve Offsey, VP Marketing at Pointillist, explains how looking at end-to-end customer journeys eliminates the limitations of traditional analytics tools.
Loyalty360 talks with Steve Offsey, VP Marketing, Pointillist, to learn more about customer churn, an important yet often misunderstood topic.
New CX Research Reveals Only 15% of Organizations Are Satisfied with Ability to Quantify the Impact of Customer Experience
BOSTON – June 6 2019 – Pointillist®, an award-winning provider of customer journey analytics software, today released a report on the 2019 State of Customer Journey Management & CX Measurement.
Boston, MA – March 29, 2019 – Pointillist today announced that it has won a Silver Stevie® Award for Best Business Intelligence Solution - New Version. More than 2,500 nominations [...]
LUXEMBOURG, November 15, 2018 – Pointillist today announced that Forrester Research has named it as a Leader in both The Forrester WaveTM: Journey Orchestration Platforms, Q4 2018 and The Forrester WaveTM: Journey Visioning Platforms, Q4 2018.
Boston, MA – March 5, 2018 – Pointillist announced today that it has been named as a winner of the 2018 CUSTOMER Product of the Year Award. This is the [...]
Boston, MA – March 5, 2018 – Pointillist today announced that it has won a Gold Stevie® Award for Best New Marketing Solution in the 12th annual Stevie Awards [...]
Princeton, N.J. – January 23, 2018 – LatentView Analytics, one of the fastest growing data analytics firms globally, announced today that it has partnered with Pointillist, a leading customer [...]