Pointillist in the News
Check out our latest news
Articles
What Does Great Customer Experience Look Like Today? Giving Customers Peace of Mind
In this CMSwire article, author Steve Offsey explains 10 things customer-centric organizations can do to improve CX and give their customers peace of mind during times of crisis.
4 Fatal CX Measurement Mistakes Every Enterprise Should Avoid
In this TMCnet article, author Steve Offsey describes four CX measurement mistakes every enterprise must avoid and how to bring you CX measurement program to the next level.
The shocking stats that shook the world of CX in 2019
MyCustomer includes some stats from Pointillist's 2019 State of Customer Journey Management and CX Measurement Report in their compilation of the most important customer experience research, stats and studies from the past year.
Seven proven ways to improve NPS
In this MyCustomer article, Steve Offsey, VP Marketing at Pointillist, explores seven strategies that leading customer experience teams are using today to improve NPS.
Have a Bad Customer Experience Reputation? Own It (and Other Advice)
CMSWire talks with five industry leaders, including Pointillist VP Marketing, Steve Offsey, who provide advice on how to improve customer experience.
What You Need to Know About Customer Journey Orchestration Software
Pointillist is cited as one of Forrester’s “most significant” journey visioning and orchestration platform providers in this CMSWire article on journey orchestration.
Press Releases
Pointillist Launches Customer Journey Analytics and Orchestration Platform on the Genesys AppFoundry
BOSTON - August 4, 2020 - Pointillist®, an award-winning provider of customer journey analytics software, today announced that it is now available on the Genesys® AppFoundry, the industry’s largest dedicated marketplace focused on customer experience solutions.
Pointillist Cited as a Leader in Journey Orchestration Platforms by Independent Research Firm
BOSTON – June 15, 2020 - Pointillist®, an award-winning provider of customer journey analytics software, today announced that Forrester Research has named it as a Leader in The Forrester Wave™: Journey Orchestration Platforms, Q2 2020.
Companies Still Struggle with Measuring Customer Experience ROI, According to New Report
BOSTON – May 19, 2020 – Pointillist® released its 2020 State of Customer Journey Management and CX Measurement report, which surveyed over 1,050 CX, analytics, customer service and marketing professionals from various industries worldwide to discover what separates leaders in customer experience from laggards.
New CX Research Reveals Only 15% of Organizations Are Satisfied with Ability to Quantify the Impact of Customer Experience
BOSTON – June 6 2019 – Pointillist®, an award-winning provider of customer journey analytics software, today released a report on the 2019 State of Customer Journey Management & CX Measurement.
Pointillist Wins Silver Stevie® Award For Best New Business Intelligence Solution
Boston, MA – March 29, 2019 – Pointillist today announced that it has won a Silver Stevie® Award for Best Business Intelligence Solution - New Version. More than 2,500 nominations [...]