Meet Your New Customer Journey Management Platform

Flexible. Comprehensive. Secure. Enterprise-ready.

Pointillist’s customer journey management software enables enterprises to aggregate, analyze & act on customer journey data
Pointillist’s customer journey management software enables enterprises to aggregate, analyze & act on customer journey data

Customer Experience Software that Works—from Data to Insights to Action

Customer Experience Software that Works—from Data to Insights to Action

Aggregate Customer Data from Any Source

Global organizations depend on Pointillist to transform customer data representing billions of interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub™ creates a single customer view across all your data sources, including CRM, web clickstream, email, contact center, IVR, VoC/CFM and more.

The Journey Data Hub streamlines customer data integration using Pointillist’s Agile Data Fusion™ approach. Start with the data sources you need most and incrementally expand your scope over time. Data preparation is minimized by resolving customer identities across sources in real time as data flows into the platform.

customer data streaming in from different touchpoints into a customer journey management system
customer data streaming in from different touchpoints into a customer journey management system

Aggregate Customer Data from Any Source

Global organizations depend on Pointillist to transform customer data representing billions of interactions per day into journey data pipelines that support real-time analysis, modeling and orchestration. The Pointillist Customer Journey Data Hub™ creates a single customer view across all your data sources, including CRM, web clickstream, email, contact center, IVR, VoC/CFM and more.

The Journey Data Hub streamlines customer data integration using Pointillist’s Agile Data Fusion™ approach. Start with the data sources you need most and incrementally expand your scope over time. Data preparation is minimized by resolving customer identities across sources in real time as data flows into the platform.

analysis of a customer journey within a customer journey management platform

Analyze Any Journey, Any Timeframe, Any Customer

Analytics teams count on Pointillist to accelerate analyses and answer internal requests faster than is possible using traditional techniques. Analyze customer behavior, monitor journey-based metrics and quantify the ROI of your current CX initiatives to justify future investments.

Pointillist’s powerful analytics capabilities provide you with the freedom to ask any question of your data. Built-in artificial intelligence and machine learning enable you to rapidly diagnose problems and identify areas for improvement.

Act by Orchestrating Interactions that Maximize Success

Customer experience and marketing teams use Pointillist to move beyond traditional personalization techniques. Leverage rich customer journey data to ensure each interaction reflects your customer’s entire experience with your organization—not just the current interaction.

Improve journey outcomes by enabling the most relevant interactions in the context of each customer’s goals and their overall experience. Pointillist Customer Journey Orchestration enables you to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels.

orchestrating actions for individual customers using journey management software
orchestrating actions for individual customers using journey management software

Act by Orchestrating Interactions that Maximize Success

Customer experience and marketing teams use Pointillist to move beyond traditional personalization techniques. Leverage rich customer journey data to ensure each interaction reflects your customer’s entire experience with your organization—not just the current interaction.

Pointillist Customer Journey Orchestration enables you to engage prospects and customers at optimal points along their journeys, in real time and through the most effective channels. Improve journey outcomes by enabling the most relevant interactions in the context of each customer’s goals and their overall experience.

leveraging a journey management program improves organizational alignment and collaboration

Align Your Organization Around Your Customer and Their Experience

Collaboration is crucial for organizing your business around your customer and their goals. Pointillist Community makes it easy for distributed teams to work together on customer journeys that typically span multiple organizational silos.

Pull together teams to evaluate, design and test enhancements using Pointillist’s award-winning interface. Improve journey performance and accelerate cross-functional alignment as employees across your organization propose improvements, review and share analyses and comment on journeys, metrics and dashboards.

Adhere to Data Privacy and Security Standards

At Pointillist, we’re committed to maintaining enterprise data privacy and security standards. Pointillist complies with industry-leading regulations and incorporates enterprise-grade controls to manage, govern access and maintain the security and privacy of your customers’ personal data.

manage and maintain customer data privacy with journey management solutions
manage and maintain customer data privacy with journey management solutions

Adhere to Data Privacy and Security Standards

At Pointillist, we’re committed to maintaining enterprise data privacy and security standards. Pointillist complies with industry-leading regulations and incorporates enterprise-grade controls to enable you to manage, govern access, ensure quality and maintain the security and privacy of your customers’ personal data.

Free eBook

Customer Journey Management 101

Product Overview

Pointillist Product Overview Sheet

Video

Introduction to the Pointillist Platform

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