Pointillist Blog

Check out our latest thoughts…

Filter Categories
All
Customer Journey Analytics
CX Measurement
Customer Data Management
Churn & Retention
Artificial Intelligence
BI & Analytics
  • The State of Customer Journey Management and CX Measurement
    Report: The State of Customer Journey Management and CX Measurement
    Read Me
  • Make Your Voice of Customer Program Actionable
    Read Me
  • 5 Powerful Ways to Use the Customer Experience Metrics You Already Collect
    Read Me
  • How to Improve First Ca
    How to Improve First Call Resolution, Reduce Call Volume & Accelerate Self-Help
    Read Me
  • The Definitive List of 27 Call Center Metrics and KPIs
    Read Me
  • Role of artificial intelligence in CX
    The Role of AI in Customer Experience
    Read Me
  • 'Thinking in journeys' is a new analytics approach
    When to Stop Writing SQL and Start 'Thinking in Journeys'
    Read Me
  • Customer Behavior Data Amazon Netflix Google
    How to Use Customer Behavior Data to Drive Revenue (Like Amazon, Netflix & Google)
    Read Me
  • How to Reduce Churn
    How To Reduce Churn Using Customer Journey Analytics
    Read Me
  • 10 Steps to Immediately Improve Customer Retention With Journey Analytics
    Read Me
  • Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP
    Read Me
  • 7 Winning CX Strategies to Improve NPS eBook
    How to Improve NPS: 7 Proven CX Strategies
    Read Me
  • path to customer lifetime value
    The Importance of Customer Lifetime Value for CX Leaders
    Read Me
  • happy call center employees
    Why First Call Resolution is the Most Important Call Center Metric
    Read Me
  • Canadian Red Cross Powers Customer Experience with Pointillist: A Conversation with Andrew George
    Read Me
  • What is Customer Journey Analytics?
    What is Customer Journey Analytics?
    Read Me
  • 5 Ways Customer Journey Analytics Can Impact Your Business Today
    5 Ways Customer Journey Analytics Can Impact Your Business Today
    Read Me
  • How to calculate customer experience ROI
    How to Calculate Customer Experience ROI
    Read Me
  • How to Calculate NPS More Effectively Using Journey Analytics
    How to Calculate NPS More Effectively Using Journey Analytics
    Read Me
  • runners hurdling over cx challenges
    Top 5 CX Challenges and How to Solve Them
    Read Me