Pointillist Blog

Check out our latest thoughts…

Filter Categories
All
Artificial Intelligence
BI & Analytics
Churn & Retention
Customer Data Management
Customer Journey Analytics
Customer Journey Management
Customer Journey Orchestration
CX Measurement
behavioral analytics
behavioral segmentation
cross-sell
customer experience measurement
marketing analytics
upsell
  • 10 Steps to Immediately Improve Customer Retention With Journey Analytics
    Read Me
  • How to Improve Customer Experience Using Journey Analytics
    Read Me
  • omnichannel customer journey image
    How to Optimize Omnichannel Customer Journeys with Customer Journey Analytics
    Read Me
  • Role of artificial intelligence in CX
    The Role of AI in Customer Experience
    Read Me
  • path to customer lifetime value
    The Importance of Customer Lifetime Value for CX Leaders
    Read Me
  • How to Create a Single Customer View to Deliver Better Customer Experience
    Read Me
  • happy call center employees
    Why First Call Resolution is the Most Important Call Center Metric
    Read Me
  • How to Successfully Implement Customer Journey Analytics
    How to Successfully Implement Customer Journey Analytics
    Read Me
  • How to Reduce Churn
    How To Reduce Churn Using Customer Journey Analytics
    Read Me
  • 5 Essential steps to find cross-sell and upsell opportunities with journey analytics
    5 Essential Steps to Find Upsell and Cross-Sell Opportunities With Journey Analytics
    Read Me
  • customer journey analytics examples
    8 Insightful Customer Journey Analytics Examples and Use Cases
    Read Me
  • The Definitive List of 27 Call Center Metrics and KPIs
    Read Me
  • Customer Behavior Data Amazon Netflix Google
    How to Use Customer Behavior Data to Drive Revenue (Like Amazon, Netflix & Google)
    Read Me
  • runners hurdling over cx challenges
    Top 5 CX Challenges and How to Solve Them
    Read Me
  • How to Calculate NPS More Effectively Using Journey Analytics
    How to Calculate NPS More Effectively Using Journey Analytics
    Read Me
  • customer journey management framework by pointillist
    Customer Journey Management: The Comprehensive Guide
    Read Me
  • Make your journey maps measurable with customer journey analytics
    Make Your Journey Maps Measurable with Customer Journey Analytics
    Read Me
  • Measuring Customer Experience Beyond NPS
    Read Me
  • 10 Behavioral Segmentation Methods Types
    10 Powerful Behavioral Segmentation Methods to Understand Your Customers
    Read Me
  • How to Select the Right Customer Data Analytics Tool
    Customer Data Analytics: How to Select the Best Tool for Your Needs
    Read Me